Question 1

Sign up / How to add a new driver ?

Accepted Answer

Enter your courier ID (this will be provided by the manager of your courier) 
Enter your phone number (this should be the number for the phone you are using the app on - this phone number will be tethered to your account) 
Enter the one time password that is sent to you via SMS text message
Answer "Yes" if you have completed background check process with your manager or else "No".
Enter your first and last name (you may also add your email, however this is optional) 
Accept the terms & conditions

After you have completed the sign up process, the manager of your courier company must approve your account request. Once your manager has approved your request, you will receive an SMS text message informing you of the approval.

Question 2

Start Your Day

Accepted Answer

Before leaving the terminal, ensure all supplies required to complete your deliveries are stocked in your vehicle and that all required terminal processes have been completed.

Required Actions:
Sign in on the LMSP Sign-In Sheet.
Ensure your Delivery Pro account is active and you can successfully log in.

Required Supplies:
Pen(s)
Door Knockers (ensure the terminal address is stamped on your Door Knocker, LMSP are not to deliver to Retail Agent locations)
Shipment Resolution Labels / Blue Stickers
Important: Verify you have an adequate quantity of Door Knockers and Blue Stickers to support your planned route volume before departing the terminal.

Question 3

Scan a parcel Loaded for Delivery

Accepted Answer

Tap on 'Scan’ on the bottom menu 
Tap and hold the circular shutter button located at the bottom of the screen 
Scan the barcode on the parcel by aiming your phone camera at the barcode and ensuring the full barcode is in view 
Parcel will be displayed on app screen

Question 4

Scan a parcel out for delivery

Accepted Answer

Tap on 'Scan’ on the bottom menu 
Tap and hold the circular shutter button located at the bottom of the screen 
Scan the barcode on the parcel by aiming your phone camera at the barcode and ensuring the full barcode is in view 
Tap on the forward blue arrow 
Tap on ‘Mark as Out for Delivery’

Question 5

Scan a parcel for pickup - offload trailer (High Energy only)

Accepted Answer

Tap on 'Scan’ on the bottom menu 
When prompted to select your scan type, tap on ‘Pick up- Offload trailer’ option 
Tap and hold the circular shutter button located at the bottom of the screen 
Scan the barcode on the parcel by aiming your phone camera at the barcode and ensuring the full barcode is in view 
Tap on the forward blue arrow 
Tap on ‘Mark as Pickup’

Note- If driver changes the scan type during the scanning process, the driver will loose the parcels scanned and will have to re-scan the parcels.

Question 6

Manually add a parcel (with PIN)

Accepted Answer

Tap on ‘Scan’ on the bottom menu. 
Tap on down arrow on the top right corner of the screen 
Tap on ‘Manually Add Parcel’ 
Enter the PIN 
Tap on ‘Get Parcel Info’ 
Tap on ‘Add Parcel’

Question 7

Manually add PIN address when the address is not correct

Accepted Answer

If you see "Inaccurate address information" pop up box, tap on Enter manually.
Enter Package Weight.
Select OSNR or Not and OSNR.
Enter Recipient Name.
Tap on Search for an address.
 Option 1- Search the address and select from the options available. 
 Tap on Add Parcel
      7.  Option 2- If the address is not available in the list, tap on Manually add address.
Tap on Manually add address.
Enter the address details
Tap on Add Parcel

Question 8

Delete a parcel that you've scanned - Unloaded from Vehicle

Accepted Answer

If you've scanned a parcel that you're no longer taking on your route, tap the garbage icon on the bottom right of the PIN card
Select a reason
Tap remove

Question 9

Deliver a parcel

Accepted Answer

Tap 'Deliver' on the bottom menu bar
Tap 'Optimize' to ensure your route is optimized for efficiency 
Tap on the stop that you wish to deliver (this will expand and give you more details about the stop) 
Tap 'I've arrived' 
Verify you're at the right address and have the right parcels, then, tap 'Continue' 
Scan the barcode of the parcel(s) (this is a verification step to ensure you are delivering the correct parcel(s) to the recipient
Tap 'Complete Delivery' 
Tap 'I'm sure'

To capture signature:
Tap 'Take signature' box
Hand your device to the recipient for them to write their signature on the screen 
Tap 'Done' 
Enter the first and last name of the recipient, then tap 'Done'

To capture photo: 
Tap any of the 'Add photo' boxes 
Select 'Camera' to take the photo through the app, OR tap 'Gallery' to upload a photo from your devices gallery

Once you have obtained the required proof of delivery, tap 'Submit' to complete the delivery

Question 10

Manually enter PIN on deliver screen

Accepted Answer

When driver is unable to scan a package, he can manually enter the PIN. 
On scan page for delivery, tap on PIN tile
Tap on 'Enter PIN'
Enter the pin. 
Tap on Submit

Question 11

Mark a parcel as undeliverable

Accepted Answer

Tap on the stop containing the parcel that you wish to mark as undeliverable (this will expand and provide additional stop details).
Tap "I've Arrived."
Tap "Mark as Undeliverable" located in the top right corner of the screen.
If there is more than one parcel at the stop, select the parcel(s) that you are unable to deliver and tap "Confirm Selection."
Select the appropriate undeliverable reason and tap "Mark as Undeliverable."
Once the shipment has been marked as undeliverable, a Blue Sticker (Delivery Attempt Notice) must be completed and affixed to each undelivered shipment. Ensure all required fields are completed, including the delivery attempt date, route number, and reason for non-delivery.

Question 12

Return undeliverable parcels to the terminal

Accepted Answer

On the Deliver screen, tap the 'Undeliverable' section on multi select menu
Tap on 'Return to Terminal'
If there is one terminal- 
Tap on 'I’ve Arrived' 
Scan the package.
Tap on pin to enter the pin manually > Tap 'Enter PIN' > Enter the pin > Tap on 'Submit'
Tap on 'Continue'
Enter a Proof of Delivery- Purolator Employee Signature or Image
Tap on 'Complete Return'.
Place the undeliverable shipment in the designated Shipment Resolution area based on the undeliverable category. Ensure the Blue Sticker is completed and attached to the shipment.
4. If there is more than one terminal-
Select the terminal from drop down list. 
Tap on Return
Tap on 'I’ve Arrived' 
Scan the package.
Tap on pin to enter the pin manually > Tap 'Enter PIN' > Enter the pin > Tap on 'Submit'
Tap on 'Continue'
Enter a Proof of Delivery- Purolator Employee Signature or Image
Tap on 'Complete Return'.
Place the undeliverable shipment in the designated Shipment Resolution area based on the undeliverable category. Ensure the Blue Sticker is completed and attached to the shipment.

Question 13

Completing Door Knocker

Accepted Answer

Recipient's Name
Enter the recipient's full name.
Date and Time of Delivery Attempt
Record the date and time the delivery was attempted.
Select either AM or PM.
Shipment Type
Check the appropriate box:
Delivery
Box(es)
Envelope(s)
Pickup Availability
Enter the date and time when the shipment will be available for pickup.
Select either AM or PM.
Pickup Location
The terminal address must be stamped on each Door Knocker before use.
Ensure the terminal address stamp is clear, legible, and identifies the correct pickup location.
LMSP do not redirect shipments to Retail Agent locations.
Package Information
Enter the Package ID (PIN #).
Enter the Route Number (Q-Route).
Leaving the Door Knocker
Ensure all required fields are completed and legible.
Affix the Door Knocker in a visible location at the delivery address, preferably on a glass surface whenever possible, and not in common apartment lobby areas.
Ensure the Door Knocker is protected from weather and can be easily seen by the recipient.

Question 14

Transfer a parcel to another driver

Accepted Answer

Navigate to the Deliver screen by tapping 'Deliver' on the bottom menu bar
Tap the dropdown icon in the top right corner of the screen 
Tap 'Transfer Parcels' 
Select the parcels that you wish to transfer 
Tap 'Transfer Parcels' 
Select the driver you wish you transfer the parcels to
Ensure that recipient has the parcel receiving window open and is ready to accept the parcels (instructions for receiving a parcel is also located within this help centre)
Tap the 'Transfer to recipient' button

Question 15

Receive a parcel that another driver is transferring to you

Accepted Answer

Tap on 'More' on the bottom menu bar
Tap on 'Settings'
Tap on 'Transfer Parcels' 
Wait in this window until the parcel transfer comes through to your device 
Once the parcel transfer comes through, tap 'Yes' to complete the receiving process

Question 16

Claim parcels when your manager sends a request

Accepted Answer

When a manager sends a request for a driver, the request will show on your home page. To navigate to the home page, tap the 'Home' button on the bottom menu bar
Tap 'Claim' 
Once you've arrived to the terminal, tap 'I've arrived' OR go directly to the 'Add Parcels' page to start scanning in your parcels

Question 17

Re-attempt delivery for a parcel marked as undeliverable

Accepted Answer

On the Deliver screen, tap the 'Undeliverable' section on multi select menu 
Tap on the shipment PIN you want to reattempt to deliver 
Tap on ‘Reattempt Delivery’ button underneath the shipment
If there are multiple parcels, select the parcels to reattempt 
Tap ‘Reattempt Delivery’ 
Tap on ‘Done’

Question 18

Accept a parcel intercept request

Accepted Answer

Once you have received a parcel intercept request, you will have a new tab added to the top of your deliver screen called 'Intercept'. Tap 'Intercept' to view the parcel(s) that have an intercept request. 
Tap 'Accept Intercept Request' button at the bottom of the screen
Scan the barcode of each intercept requested parcel 
Tap 'Complete Intercept Request' 
Your intercepted parcel(s) will be transferred to the 'Undeliverable' section of your route list
Return the parcel(s) back to the terminal

Question 19

Can I choose between Google Maps or Apple Maps?

Accepted Answer

No. The navigation app that Delivery Pro launches depends on the operating system you are using.

iOS = Apple Maps
Android = Google Maps

Question 20

Offload scan parcels

Accepted Answer

Tap on 'More' on the bottom menu 
Tap on ‘Offload Scan’ 
Select the terminal 
Scan the barcode on the parcel by aiming your phone camera at the barcode and ensuring the full barcode is in view 
Tap on ‘Complete'

Question 21

Route completion check

Accepted Answer

After you’ve delivered the final parcel on your route list, you should see the route completed screen, signifying that you have successfully completed your deliveries.

If you do not see the route completed screen after completing your last delivery, there are two possible reasons:

You have parcels that need to be returned back to the terminal. In this case, return the parcels back to the terminal to complete your day. Instructions can be found on this help site titled “Return undeliverable parcels to the terminal”
Proof of delivery did not successfully upload for one or some of the parcels you’ve delivered. If this is the case, there will be a notification on the home screen indicating that proof of delivery did not successfully upload for some parcels. Tap the  “re-upload” button. After the proof of delivery has successfully uploaded, you will be presented the route completed summary.

Question 22

Why my delivery times are not being captured correctly on Delivery Pro Console?

Accepted Answer

Please ensure your phone settings are set to local time to ensure your delivery times are captured accurately.

Question 23

Why existing driver cannot login? App displays "Background check required" page.

Accepted Answer

Please contact your LMSP Manager about changing the background check status to "Yes" from the console.

Question 24

Complete a pickup

Accepted Answer

1. Tap on the pickup tile in Active section on Deliver page
2. Tap on “I’ve Arrived”
3. Tap on “Proceed to Pickup”
4. Scan the labels. 
5. Tap on blue arrow.
6. Tap on “Mark as Pickup”
7.  Follow the normal “Return to terminal flow” to return the picked-up pieces.

Question 25

Mark a pickup as exception

Accepted Answer

1.  Tap on the pickup tile
2.  Tap on “I’ve Arrived”
3. Tap on “Exception”
4. Tap on one of the reasons.

Question 26

Reattempt a pickup

Accepted Answer

1. Tap on Pickup tab on Deliver page.
2. Tap on “Reattempt” for the pickup.
3. Tap on “Proceed to Pickup”
4. Scan the labels. 
5. Tap on blue arrow.
6. Tap on “Mark as Pickup”
7.  Follow the normal “Return to terminal flow” to return the picked-up pieces.

Question 27

Route Optimization

Accepted Answer

Parcels are route optimized on Deliver page when user clicks on Mark as Out for Delivery and arranged accordingly. 
User can manually re-arrange route by clicking on parcel tile in Active section and moving it up or down in the route list.

How to use Delivery Pro